Links in a chain

As you read blogs, you'll see that they refer to each other. Read one and it leads to another blog or a news article. It's all part of a different way to share information and to exchange thoughts, to spread conversation and comment.
In reading Helene Blowers' blog Library Bytes, (she's from PLCMC, Public Library of Charlotte & Mecklenberg County) http://www.librarybytes.com/index.html I found a blog I wouldn't have come across, but one that has relevance for us. She mentions Stephenie Weaver's blog. Experiencology is all about "how to turn businesses into great customer experiences." Take a look.
http://experienceology.blogspot.com/2007/02/8-steps-to-better-experiences.html